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Index Frequently Asked Questions
FAQ booking online
lodgings hotel reservations accommodation.
What are hotel-discount.com european-vacation.it
and homestead.it?
What are hotel-discount.com european-vacation.it and homestead.it
are not a travel agency; it gives internet users the possibility
to book accomodations directly online. We gives the users
the opportunity to view the properties' pages, check availability
and prices and then send reservation requests to the accomodations.
How exactly does the
online reservation system work?
Once you have made a reservation request, it arrives directly
to the accomodation who then responds to the reservation request
via our system. The service provides an effective, secure
and simple channel of communication between hotel properties and
users. Unlike a travel agency you can search, choose and book accomodation
yourself with the property of your choice.
Please note that there is no need to register as a user before
sending a booking request through this site. During the
booking process you will be asked to provide your email address
(which will be your login) and personal information which will
be registered into the system. Immediately afterwards you will
receive an email with your password. The password gives you access
to your online account where you can view the status and details
of your bookings and eventually cancel them.
Please go to the homepage and click on 'Your reservations'.
Once on the login page, click on 'Forgotten your password?', insert
the email address you have registered with and the password will
be sent to you.
How much does it cost to make
an online reservation with hotel-discount.com european-vacation.it
and homestead.it?
The hotel-discount.com european-vacation.it
and homestead.it reservation service is completely free for our
users. Membership subscription is free. There is no charge for
seraching for accomodations, for making or cancelling bookings.
Can all the hotels on the hotel-discount.com
european-vacation.it and homestead.it site
be booked online?
There are two categories of properties listed: those with the
online reservation system and webpages and those that are not bookable
online. For the first category it is possible to check prices and
availability and to send reservation requests directly to the properties.
The later are listed with fax and telephone numbers and are to
be contacted directly by you.
I want a staff member at hotel-discount.com
european-vacation.it and homestead.it to book a
room for me. Is it possible?
hotel-discount.com european-vacation.it
and homestead.it sites are designed specifically
to allow internet users to browse hotel pages, to check availability
and prices and to make bookings themselves. our staff cannot
make, confirm or cancel bookings.
When I make a reservation request,
how is it processed?
The reservation request is sent directly to the property selected.
It then processes the request via our system and sends
its response back to you. This establishes a direct contact between
our registered user and the property selected. Your
reservation is confirmed when the property sends you its confirmation
message.
How long will it take for my reservation
request to be answered to?
Please be informed that two categories of reservation requests
are possible: Instant bookings and bookings on request. In the
first case you will receive an automatic confirmation message from
the hotel via our website. You will not receive any further confirmation
from the hotel, since this confirmation message is definite.
In the second case you will receive an email informing you that
the property has received your request. The property will then
respond via email within 48 hours either confirming or cancelling
your request.
Bear in mind that your request will be confirmed by the property
and until then do not consider it as confirmed. When the status
of your booking appears as 'OK' in your user account you can rest
assured that it has been confirmed by the property. In order to
receive confirmation via e-mail make sure that the address you
enter when sending your booking request is correct. If you enter
an incorrect e-mail address you will not be able to receive a reply
from the hotel and this could lead to communication problems and
misunderstandings. Therefore, it is crucial that you make sure
all data is correct.
How do I check the status of my
reservation request?
You can check the status of any reservation request by entering
into 'Your Reservation' with your registered email address and
password and view all your current reservations. You can control
the status of your reservations in the 'status column'.
The status of the booking can be as follows:
CONFIRMED:
Reservations confirmed by the property
CANCELLED:
Reservation cancelled
A-VOID:
Reservations cancelled by Venere for NO-SHOW
Please be informed that all bookings need to be cancelled in
your user account within the valid cancellation timeframe in order
to avoid penalties. After the cancellation deadline it is necessary
to contact the property directly, since in this case only the property
itself can decide whether or not to cancel a booking free of charge.
To cancel a booking please select the 'Your Reservations' on the
hotel-discount.com homepage and enter your registered email address and
password. From here you can view the list of the reservation requests
sent.
Click on the link 'Cancel this reservation'. On the next page,
enter your password, and click on 'show message'. You will then
see a cancellation message which will be sent to the hotel when
you click on 'send message'. Your booking will then be cancelled
in our system and there is no need for any further contact with
the hotel on your part.
To check that you have cancelled your booking correctly, you can
click on 'Your reservations' on our homepage, and you will see
that the status of your reservation is 'CANC'.
Unfortunately, it is not possible to modify a booking in the
system. You must cancel the reservation, following the instructions
above (See 'How do I cancel a booking?'), and follow the reservation
process again. After the cancellation deadline it is also necessary
to contact the property directly, since in this case only the property
can accept changes free of charge.
Does a double room have one double-size
bed or two separate single beds?
Unfortunately, this varies from property to property. To avoid
confusion we suggest that you request in the notes either for a
double-size bed or two single separate beds.
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